Relay documentation

Set up and run Relay

Relay connects your WhatsApp Business number to a shared inbox, AI agents, templates and campaigns. These guides take you from a new workspace to a live number, and help you resolve problems when something doesn't work.

Start here

Quick start

Create a workspace, connect a WhatsApp number, configure an AI agent and send your first test message. About 10 minutes once your Meta Business account is verified.

Begin the quick start

Common tasks

Browse by topic

WhatsApp numbers

Migrate a number to Relay
Move a number from another provider, the WhatsApp Business App, or a personal account.

AI agents

Quick-reply buttons
Define tappable WhatsApp buttons in an agent's instructions, attach them to replies, and handle taps.

Help

Troubleshooting
Fixes for onboarding, message delivery, AI agent, billing, template and sign-in problems.

Platform administration

Meta app and webhook setup
One-time Meta developer, app and webhook configuration for teams operating a Relay deployment.

Can't find what you need? Email support@branemind.com with your workspace name and what you were trying to do.